Privacy Policy

1. Introduction

Orbyn ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website, services, or communications. We operate from 88 Gloucester Road, Suite 2203, Causeway Bay, Hong Kong, and adhere to the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

If you have questions about this policy, please contact us at privacy@orbynhk.

2. Data We Collect

We may collect the following types of personal data:

Information you provide directly: When you submit an enquiry via our contact form, we collect your name, email address, and any additional information you include in your message (such as phone number or project details).

Information collected automatically: When you visit our website, we may collect technical data including your IP address, browser type, device information, pages visited, and time spent on the site. This is gathered through cookies and similar technologies.

Engagement-related data: If you become a client, we may collect additional information necessary for service delivery, including business information, financial data relevant to the engagement, and communication records.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

Service delivery: To respond to your enquiries, provide consulting services, and manage our client relationships.

Communication: To send you information relevant to your engagement or enquiry. We will not send marketing communications without your prior consent.

Website improvement: To analyse how our website is used and improve its functionality and content.

Legal compliance: To meet our obligations under applicable laws and regulations in Hong Kong.

4. Legal Basis for Processing

Under Hong Kong's Personal Data (Privacy) Ordinance, we process personal data on the basis of legitimate purpose (providing you with requested services), consent (where you have opted in to receive communications), and legal obligation (where processing is required to comply with applicable laws).

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data in the following limited circumstances:

Service providers: We may engage trusted third-party services for website hosting, analytics (such as Google Analytics), and email infrastructure. These providers process data on our behalf and are bound by contractual obligations regarding data protection.

Legal requirements: We may disclose data when required to do so by law or to protect our rights, property, or safety.

6. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls limiting data access to authorised personnel, regular security reviews, and secure storage of engagement-related documents.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 12 months after the last interaction. Client engagement data is retained for up to 7 years in accordance with Hong Kong's business record-keeping requirements. Website analytics data is retained for 26 months.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site usage. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

9. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to request access to your personal data held by us, request correction of any inaccurate data, withdraw your consent for data processing (where consent was the basis), request information about our data handling policies and practices, and lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong.

To exercise any of these rights, please contact us at privacy@orbynhk. We will respond to your request within 40 days, as required by the Ordinance.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are directed at businesses and individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

For any questions or concerns about this Privacy Policy or our data handling practices, please contact:

Orbyn
88 Gloucester Road, Suite 2203, Causeway Bay, Hong Kong
Email: privacy@orbynhk
Phone: +852 3562 8174